Lets Tech Together · Across the East Riding
Frequently asked questions
A few useful things to know before you get in touch.
Are your volunteers DBS checked?
Yes. All Lets Tech Together volunteers are Enhanced DBS checked. Technical experts who carry out our home visits are also Enhanced DBS checked.
Are drop-ins free?
Yes. Our community drop-ins are free, and you do not need to book.
Where and when are sessions held?
See the live sessions calendar. Check before travelling because arrangements can change. If dates do not load, call us.
What should I bring?
Bring your phone, tablet or laptop and its charger. Have an idea of what you want help with. Keep passwords and security codes private.
Can I book a home visit?
Yes. Send a home visit request. Home visits cost from £30 per hour. We will discuss availability and confirm the cost before booking an appointment.
Can you repair my device?
We can discuss troubleshooting and repair options. What is possible depends on the fault; any costs will be agreed before paid work begins.
Can I donate a device or ask for one?
Visit Pass IT On and contact us to discuss suitability or availability before bringing any equipment.
Do you offer PAT testing?
Yes. Our PAT testing page explains what to include in an enquiry. We will confirm scope and pricing.
Can someone come with me?
You are welcome to bring someone who supports you. Contact us in advance about venue access or any adjustments that would help.
How do I raise a concern?
Please contact us and say you want to raise a concern. For safety information, see safeguarding.